Before buying an unlock code, please consider the following:

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Is your phone already unlocked ?

Always check your mobile phone before purchasing an unlock code, as it may already be unlocked.
Refunds will NOT be issued to customers purchasing an unlock code for a phone that is already unlocked.

Is your phone blocked, barred or blacklisted ?

The unlock code we supply for your mobile phone will not remove any restriction on a blocked, barred or blacklisted phone. Mobile phones are blocked, barred or blacklisted if the phone has been reported lost, stolen, damaged or subject to an insurance claim. Mobile phones are also blocked, barred or blacklisted in cases where the phone was subject to a contract and the customer failed to pay part or all of their bills.
Refunds will NOT be given to customers purchasing an unlock code for a blocked, barred or blacklisted handset.

Is your mobile phone damaged ?

Please do not purchase an unlock code if your phone is damaged or you have been experiencing problems with your mobile phone.
Refunds will NOT be given to customers purchasing an unlock code for a damaged phone.

Are you trying to use a non-compatible network ?

Some network sim cards will not operate in some handsets. For example, 3G sim cards will usually not operate in a GSM only handset because GSM only handsets cannot operate on WCDMA 2100Mhz (the network frequency used by 3G sim cards). If you are not sure, please contact us prior to purchasing an unlock code.
Refunds will NOT be given to customers purchasing an unlock for a mobile phone that will not operate on the network they wish to use.

Are you trying to remove a security/lock code ?

The unlock code we supply will not remove the security/lock code on your mobile phone. If your mobile phone is requesting a security/lock code you will need to visit a Service Centre for further assistance.
Refunds will NOT be given to customers purchasing an unlock code for a phone that requires a security/lock code.

Has your mobile phone been subject to previous unlock attempts ?

The mobile unlock code we supply may not unlock your mobile phone if the phone has been subject to a previous unlock attempt. Do not purchase a unlock code if your mobile phone has been subject to a previous unlock attempt. If you do not know the full history of the phone, do not purchase an unlock code because the phone may have previously been subject to an unlock attempt.
Refunds will NOT be given to customers purchasing an unlock code for a mobile phone that has been subjected to a previous unlock attempt.

Do you plan to use the phone in a different country ?

Although the unlock code we supply will remove the network restriction, your mobile phone may not operate on networks in a country other than the country of origin. If you are unsure, please do not purchase an unlock code until you have verification.
Refunds will NOT be given to customers purchasing an unlock for a mobile phone that will not operate on the network they wish to use.

Do you want an unlock code for another purpose ?

The unlock code we supply can be used only for the removal of the network restriction. The unlock code we supply does not serve any other purpose and cannot be used on any other mobile phone other than the phone for which it was supplied.
Refunds will NOT be issued to customers purchasing an unlock code for any purpose other than that of removing the network restriction.

NOTICE TO CUSTOMERS IN THE U.S.A.

Any mobile "cellular" phone purchased after 26th January 2013 from a carrier specific to the U.S.A. are subject to the changes made by the DMCA (Digital Millennium Copyright Act). These changes mean it is ILLEGAL to unlock your phone unless you have the express permission of the original network. Customers in the U.S.A. who proceed with there orders do so at their own risk. This ruling applies ONLY to the United States of America.

Further Questions:

If there is anything else you are not sure about, please Contact unlox.co.uk for answers to the most common questions about our service and unlocking in general.

Legal Stuff:

Please remember that when purchasing goods or a service on the internet, you are entering into a legally binding contract, and UK laws are always applicable. Furthermore, please note that we are unable to offer a refund, in part or in full, once you have received your codes, as it is not reasonably possible for unlox.co.uk to determine whether an unlock has been successful or not!